OMG I'm dying I just noticed all this reviews and I'm kinda scared.
I received an email saying my order was delivery complete on August 2, but on GY, ILSAN, and I live on the USA... what is that? BUT on the delivery status said my order came here and then went back to Korea because "item wrongly directed", what was that again? OMG I'm so scared, I want my ligthstick 😩. PLEASE DO SOMETHING, I NEED ANSWERS, btw I can't contact you guys through the customer service because kpopstore@beatro.co.kr doesn't even exist, at this time I'm so disappointed, you guys can't do this to your customers, I'm truly sure there is no problem with my address cause I have checked and everything is correct, AGAIN please I need you guys to resolve this.
This is my order number: EG283169149KR
Thanks.
원호(WONHO) - 공식 응원봉(OFFICIAL LIGHT STICK)
l****
2021-08-19 07:17:19
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Posted by KPOP STORE
Date 2021-08-20 16:15:09
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First of all, I would like to apologize for the inconvenience.
The e-mail address you mentioned is an address that we do not use, and if you have any further inquiries, please contact 'beatroas@beatro.co.kr'.
Regarding delivery, it is confirmed that the product has been returned, and it is expected that it will take about a week to confirm the exact reason.
After confirmation, We will leave it as a reply to the post, so please check it.
Thank you.